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Shipping Policy

It can be sent to an address selected by you (home, work, etc. - never a PO Box).

DELIVERY INFORMATION FOR DESTINATIONS

USA & Canada:
Delivered: 2-4 working days
Cost: Free shipping over USD 275.

Asia:
(Hong Kong, Japan, Macau, Malaysia, Singapore, South Korea, Taiwan )

Delivered: 3-6 working days
Cost: Free shipping for single orders over USD 275; otherwise, the shipping fee is choices by the customers during check out.

Australia:
Delivered: 3-6 working days
Cost: Free shipping for single orders over USD 275; otherwise, the shipping fee is 
choices by the customers during check out.

Europe: (Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany Greece, Ireland, Italy Luxembourg, Monaco, Netherlands, Norway, Poland, Spain, Sweden & Switzerland, UK)

Delivered: 3-6 working days
Cost: Free shipping for single orders over USD 275; otherwise, the shipping fee is choices by the customers during check out.


(Shipping fee may change based on special promotions.)


DELIVERY TIME

We endeavour to dispatch all products ordered within 24 hours after the order has been placed and accepted by us, subject to stock availability and quality checks.

USA & Canada

In USA & Canada, orders are delivered 5 days a week, excluding Sundays and statutory Public Holidays.

Rest of World

Orders are delivered Monday to Friday, subject to UPS international courier delivery times in your country.

Restrictions on jewelry

We are currently unable to dispatch orders containing jewelry to Russia or China. In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.

SHIPPING

It can be sent to an address selected by you. (home, work, etc. - never a PO Box)

We endeavour to dispatch all products ordered within 24 hours after the order has been placed and accepted by us. You will be given an indication of the expected delivery time after you have placed your order online. underground fashion’s teams will try their best to meet these estimates but cannot guarantee that such estimates must be met.

underground fashion insures each order through transit up until it is delivered to you. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by underground fashion. You also accept the associated transfer of responsibility in the same way.

underground fashion provides free shipping on all orders above USD175 in the USA & Canada and International Site.  underground fashion reserves the right to update its shipping policy at its sole discretion without prior notice.

Please allow extra time for your order to be processed during public holidays and busy periods. 

Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.

If you refuse a shipment from underground fashion, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to underground fashion. This amount will be deducted from your merchandise refund. Please contact us your shipping and handling questions or comments.


IN-STORE COLLECTION

To add convenience and flexibility to your shopping experience, you can order online and opt to personally collect, or send a representative for, your purchase from underground fashion store during weekdays.

This service is available for orders placed in Cape Cod Area  and to be collected from underground fashion in store.

Simply select the Pick Up In Store option on the Shipping page at Checkout. This option will only be displayed if your selected shipping country is USA. We will notify you once the order is ready for pick up. You will have 2 weeks’ time to collect it in underground fashion store.

To collect your order present your printed order confirmation and the credit card used to make the purchase or, a photo ID of the person named as collecting on your behalf.


INSURANCE

underground fashion insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by underground fashion and transfer of responsibility in the same way.


IMPORTANT INFORMATION

Please allow extra time for your order to be processed during public holidays and busy periods. 

Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.

If you refuse a shipment from underground fashion, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to underground fashion. This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to undergroundfashion@nicolepalmerandco.com

For more information, you may refer to our Terms & Conditions.